This policy is effective as of 1 June 2019.
You need a Glow account to use our service. When you first register to join Glow we collect your email address. This email address will only be used by ourselves to communicate with you about the Glow service - we will not use it to send you any other marketing material. Your email address will not be shared by us with any third parties or partner companies without your express permission to do so.
The information we collect and how we use it
Other than your email address, the only other personal information we collect from you will be based around your own energy consumption profile (for example size and type of your home) so that you can compare your energy consumption (anonymously) to people with similar profiles. We may also use the answers you provided to understand the profile of Glow users; the demographic data will be combined with usage data to allow us to carry out analysis which helps us to continuously improve the service.
Your profile information will never be shared with other members unless you choose to do so by identifying a fellow member as a 'friend' who you want to be able to access your profile.
If you decide to use our 'Tell a friend' service to let others know about Glow we will only ask you for your friend's email address. They will be sent an email to invite them to visit our site. We may send up to one further invitation to your friend. The emails we send will give them the opportunity to ask to have their address removed from our database if they so wish.
We will use our best reasonable endeavours to ensure that your data is not accessible by third parties with malign intent.
How we will communicate with you
Note: All company communications from us will come from the address email@example.com. Support communications from us will come from the address firstname.lastname@example.org. We will never ask you for your password via email.
At any time you can contact us and ask us to cut off your access to the service and to remove your email address from our database.
Hildebrand may send your email address and other personal information if necessary as a response to any legitimate request by authorities with which we must comply due to legal process.
Hildebrand may amend this policy from time to time. Any substantial changes will be notified to you via a prominent announcement on our homepage and the date of the latest version of this policy will be provided at the top of this page.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
FIRST PARTY COOKIES
These are cookies that are set by this website directly.
You can find out more about Google's position on privacy as regards its analytics service at https://www.google.com/policies/privacy/
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
THIRD PARTY COOKIES
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
We use a session cookie to remember your log-in for you and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.